Private Hire Transport Operating Flow

One voice-first operating system for private-hire drivers and fleets: compliance, bookings, earnings, accident response, replacement vehicle coordination, payments, customer communication and Guardian protection.

Driver readiness

READY

Licence, insurance, vehicle, MOT, private-hire authority and mandatory documents monitored in one place.

Voice control

MULTILINGUAL

Driver can speak naturally in English, Urdu or supported dialects; the system confirms intent before sensitive actions.

Accident mode

ONE TAP / VOICE

Capture incident, notify approved contacts, prepare claim pack and start replacement-vehicle workflow.

Flow 4 — End-to-End Journey

Driver Sign-In

Compliance Check

Work / Booking

Live Earnings

Incident / Support

Close & Record

Driver & Vehicle Identity

Load the correct driver, vehicle, operator/fleet and workspace. Resume the last action and pending work automatically.

Pre-Shift Compliance Gate

Check driver licence, private-hire licence, insurance, MOT, vehicle documents, expiry dates and local operator requirements. Missing or expired items are surfaced before work starts.

Voice-First Driving Mode

The driver speaks commands instead of navigating menus: “What do I need to earn today?”, “What’s my next booking?”, “Call base”, “Record a problem”, “Start accident mode”. Sensitive commands are confirmed before execution.

Jobs, Bookings & Route Intelligence

Bring in booked work, customer details, pickup/drop-off, operator jobs and route intelligence. Prioritise jobs by time, distance, profitability and driver-hour limits.

Earnings & Cost-Coverage Intelligence

Track daily target, actual earnings, fuel/charging, rental/lease, insurance and other operating costs. Explain how many hours or jobs are still needed to cover the day or week.

Customer & Operator Communication

Prepare voice/SMS/WhatsApp updates for delays, pickup changes and receipts. External sends stay approval-controlled where required.

Payments & Receipts

Accept or record supported mobile/card payments through an approved provider, generate receipt data and pass financial records to Bookkeeping.

Accident Mode

Capture location, time, vehicle, driver statement, third-party details, photographs/documents and police/reference details where applicable. Preserve the evidence before anything is edited.

Claim & Replacement Vehicle Workflow

Prepare the insurance/accident-management claim pack, notify approved accident-management partners and begin replacement-vehicle coordination so the driver can return to work as quickly as possible.

Post-Incident Business Continuity

Recalculate lost earnings, unavailable hours, customer/bookings affected and replacement-vehicle readiness. Keep work history and financial position intact.

End-of-Shift Close

Summarise jobs, mileage, earnings, costs, payments, incidents, document issues and next actions. Persist the exact state so tomorrow starts where today ended.

Guardian Record & Recovery

Every sensitive action, compliance decision, incident change, payment reference and external send is logged. No client or driver work is silently discarded.

Voice Commands

EnglishUrduDialect-aware

Examples: “How much do I need to earn today?”, “Am I legal to work?”, “What expires next?”, “Start accident mode”, “Get me a replacement car”, “Tell the passenger I’m ten minutes late.”

The system confirms sensitive commands and never assumes a payment, claim submission or compliance clearance from ambiguous speech.

Core Services Used

Core service	Role in Flow 4
AI Secretary / CRM	Driver, customer, booking and communication record
Sales & BI	Earnings, utilisation, profitability, demand and next-best action
Documents	Compliance packs, accident statements, claim files, receipts
Bookkeeping	Income, costs, payments, receipts, reconciliation
Marketing / Social	Optional operator/fleet marketing and customer communications
Guardian	Identity, permissions, audit, state protection and recovery

Accident Management — Critical Flow

Stage	System action	Human control
Incident reported	Freeze timestamp, location and active trip/job context	Driver confirms incident
Evidence capture	Collect statement, photos, third-party and vehicle details	Driver reviews before submission
Claim pack	Prepare structured accident/insurance package	Submission requires approval
Replacement vehicle	Search approved fleet/accident-management route	Driver/operator accepts vehicle
Return to road	Check replacement vehicle compliance before assigning	Driver confirms handover
Financial impact	Record downtime, lost work and related costs	Finance review where required

Persistent State

Flow 4 inherits the Core rule: every meaningful action creates state, every state change is saved, every saved state is recoverable.

No local proving checkpoint yet.

7-Day Proving

Day 1 Driver/vehicle compliance

Day 2 Voice and multilingual commands

Day 3 Jobs, earnings and route logic

Day 4 Accident/claim/replacement flow

Day 5 Payments and bookkeeping handoff

Day 6 Failure/retry/state recovery

Day 7 Go / No-Go and defect closeout